FAQs

When will my order ship?
Our most up to date order handling time is always at the top (header) of the page. Our typical turnaround time is 1-2 business days however during peak periods, it can go up to 3-5 business days. Orders are shipped in the order they come in. If you require your order urgently, please reach out to us (hello.coffeeandgems@gmail.com) within 1-2 hours after placing your order.

When will I receive my order?
All orders are shipped from our office in Melbourne, Victoria (postcode 3030). Australian customers will receive their orders within 1-7 business days from dispatch date (express post will arrive quick than regular post). New Zealand customers will receive their orders in 3-10 business days and all other International customers (outside of Australia & NZ) will receive their orders in approximately 2 weeks from dispatch date however; please be aware that delivery times are also largely subject to customs and postal service delivery times of the destination country.

Do you combine orders?
If you have an existing open order with us that has not yet shipped, and you want to add to it, please send us a message within 2 hours after placing your additional order(s), and we will be able to assist.

What payment methods do you offer?
At the moment, we accept payments via all major credit cards, Paypal (including Paypal pay in 4) & Afterpay. You can be assured that all payments are safely and securely processed through the website's payment gateway. 

Do you accept returns? 
Returns are only accepted under a limited number of conditions. To view our full returns & refund policy, please click here.

Are your stones ethically sourced?
Absolutely! We establish positive, open, and collaborative relationships with our suppliers, sourcing exclusively from mines adhering to ethical safety standards and fair wages. Our stones are cut in a 'fair trade' manner, allowing lapidary cutters to set their rates and work in their own facilities (often their own homes).

Are your stones calibrated?
Whilst most of our stones are artisanally cut by hand, we do also a small range of oval and round stones in sizes that would fit a pre-made bezel cup.

Stones that have been pre-calibrated are marked as "Calibrated" in the stone's listing title and description